1. General Refund Eligibility
Because our service provides digital access and non-tangible products, refunds are only available under the conditions described below.
You may request a refund within 48 hours of your purchase if:
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You have not received your login details within the expected delivery time (up to 24 hours).
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You are unable to access the service after activation due to a technical issue on our side.
Refund requests must be submitted through our support team using the contact form or email provided on our website.
2. Non-Refundable Situations
Refunds cannot be issued in the following cases:
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Your internet speed, device performance, or home network prevents proper use of the service.
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Temporary interruptions caused by your internet provider or local network issues.
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You request a refund after the login details were successfully delivered and used.
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You open a dispute with a payment provider without contacting our support team first.
We are committed to assisting you and will always attempt to resolve any technical issue before considering a refund.
3. Delivery Time
You will receive your digital access credentials within 24 hours after payment.
If this delay is exceeded, you may contact support to request a refund or a new activation.
4. Refund Process
Once your refund is approved:
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The refund will be issued using the same payment method used for the purchase.
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Processing may take 3 to 5 business days, depending on your bank or payment provider.
5. Contact Us
If you have any questions or wish to request a refund, please contact us:
Email: support@chilltv.shop
Support: Available 24/7 through our contact page.
We are always here to help and ensure you have the best experience possible.