This website is regularly maintained to keep information about our products and services up to date.
The following Terms and Conditions govern all transactions made through the online catalog at https://chilltv.shop/.
By placing an order on this website, the customer unconditionally and irrevocably accepts these terms.
General Conditions
Our sales are subject to these Terms and Conditions, which take precedence over any other terms provided by the buyer.
Any order placed implies full and unconditional acceptance of these Terms and Conditions.
We respond to all inquiries within 24 hours, and within 48 hours on weekends and public holidays.
Warranty
We guarantee the proper functioning of our servers 24 hours a day.
If any issues arise due to your internet speed—outside of our responsibility—and affect your viewing experience, we cannot be held liable.
We do our best to maintain stable and reliable service.
In such cases, no refund can be requested.
Prices / Rates
Our service prices are listed in euros, all taxes included (VAT and any applicable taxes in effect on the day of purchase), unless stated otherwise.
When selecting a product, currency conversion to euros will be displayed.
All orders, regardless of origin, must be paid in euros.
Delivery
Once you purchase your subscription, your code will be sent to you within a maximum of 24 hours.
If this time is exceeded, please contact customer support.
Cancellation / Refund Policy
You have a 48-hour withdrawal period from the time you receive your order to request a refund under valid conditions.
You must contact us and provide a reason for canceling your order.
Example: “Insufficient internet speed” is not an accepted reason.
For any PayPal dispute opened without contacting us first, we will immediately block the connection and contest the case with PayPal.
Physical products must be returned in their original condition and complete (packaging, accessories, manual).
In such cases, you are responsible for the return, and any product damage may result in the loss of your withdrawal rights.
Return shipping costs are at your expense.
If the right of withdrawal is exercised, chilltv.shop will refund the amount paid within 5 business days from the date of your request, using the same payment method used for the order.
Privacy Policy
Your personal data will not be shared with third parties.
We respect your privacy and are committed to maintaining your anonymity.
Your contact information and usage data on our servers are used exclusively for analysis and statistical purposes to identify technical needs and to improve our service quality.